Privacy Policy

Last Updated: 15 de octubre de 2024

At CAMBIOSALDO, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services for the exchange of currencies, electronic money, cryptocurrencies, and other products offered by CAMBIOSALDO.

1. Information We Collect

We may collect the following types of personal information:

  • Identity information: Full name, identification document number (such as ID card, passport, etc.), date of birth, nationality.
  • Contact information: Email address, phone number, physical address.
  • Financial information: Bank details, credit/debit card information, and other financial accounts required to carry out transactions.
  • Transaction data: History of purchases, exchanges, and other financial transactions made through our platform.
  • Technical information: Data about your use of the website, such as IP address, browser type, pages visited, and time spent on our site.
  • Additional documentation: We may request additional documents to comply with identity verification (KYC) requirements, such as proof of address, tax returns, among others.

2. How We Use Your Information

The information collected will be used to:

  • Process transactions: Verify your identity and execute currency, cryptocurrency, or electronic money exchanges.
  • Regulatory compliance: Comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations and other applicable legal requirements.
  • Communication: Send you important updates about your account, services, changes to our policies, and other relevant messages.
  • Service improvement: Optimize and personalize your experience on our platform, based on usage analysis of the site.
  • Security: Detect and prevent fraud, unauthorized activities, and any misuse of our services.

3. Sharing Your Information

CAMBIOSALDO will not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:

  • With service providers: We share information with third parties who help us provide our services, such as payment processors, identity verification services, and technical support.
  • With legal authorities: In compliance with the law, we may share personal information when required to do so for legal investigations, court orders, or regulatory processes.
  • To protect our rights: If we believe that disclosing data is necessary to protect our rights, the safety of our users, or to prevent fraud or illegal activities.

4. Information Security

We take technical, administrative, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data: All financial and identification information sent through our platform is protected with encryption.
  • Access control: Only authorized personnel have access to your personal information, and they are bound by confidentiality agreements to protect this data.
  • Security monitoring: We use advanced technologies to monitor our platform and prevent potential security breaches.

5. Data Retention

CAMBIOSALDO will retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy and comply with applicable legal regulations. When we no longer need your data, we will securely delete it.

6. Your Rights

As a CAMBIOSALDO user, you have the following rights regarding your personal information:

  • Access and correction: You can request access to the information we have collected about you and ask us to correct any errors or update your personal data.
  • Deletion: In certain cases, you may request that we delete your personal information. However, this may affect your ability to use some of our services.
  • Restriction: You may request that we limit the use of your information under certain circumstances.
  • Withdrawal of consent: If you have given your consent to the use of your personal information, you can withdraw it at any time. However, this will not affect the use of your information before the withdrawal.

To exercise these rights, please contact us at [Contact Email].

7. Cookies and Similar Technologies

CAMBIOSALDO uses cookies and similar technologies to enhance your user experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes via email or through our website.

9. Contact

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, you can contact us at:

CAMBIOSALDO
Support@cambiosaldo.com